What are the two most frequently experienced causes of frustration in IS professionals and users while working on an IS plan?

Working on information systems (IS) plan takes patience and perseverance. In order to have a good outcome, IS professionals should do profound analysis and must consider a variety of factors. Without a thorough understanding of the problem and organization’s need the IS plan is intended to solve, and without knowledge of the best practices for organizing the required data, the implemented IS plan becomes an unwieldy beast that requires constant attention. Developing an IS plan is never an easy task. That is why there are methods that IS professionals try to follow and standards they try to thrash out. IS plan should serve the company and the users the way it is expected. Learning from my experience from the previous semester, IS professionals’ task does not end with a scrutiny of the information systems. Indeed, they must evaluate the entire message in terms of coherence, the quality of hanging together in the IS plan. To achieve its purpose, statements must be organized appropriately. They must be ordered in a logical manner and should support the business plan of the organization so that the transition between each one contributes to the overall objective of the plan. After answering the first question, my next purpose is to respond to the next question, “What are the two most frequently experienced causes of frustration in IS professionals and users while working on an IS plan?”

According to Freud, it is not simply the nature of the frustrating incident that determines how people will react to it. Rather, there is interplay between the situation and the psychological characteristics of individuals. The level of maturity of the individual also plays a part in the reactions to frustration (Barker, Dembo, & Lewin, 1965). With maturity, there is an increase in the variety of responses to a situation employed by individuals, in the control of the environment, and in their ability to employ problem-solving behavior and plan steps to obtain the goal. It would appear that learning, which is culturally determined, is a major factor in developing socially acceptable responses to frustration.

Frustration occurs when there is a condition, which interferes with or stops the realization of a goal. It makes us feel useless or worthless. Any interruption to our action or task can be very frustrating. Level of frustration experienced by an individual clearly can differ depending on the circumstances surrounding the frustrating experience and on the individuals themselves. There could be so many causes that lead an IS professional to frustration. Same thing happened to me. I made a list of my goals, when and how to attain those goals. I made my own schedule to help me budget my time and succeed in attaining the goals. But then the outcome was in contrast to what I had expected. I thought if I took those actions then all things would go right. This time, I should say that I am not a good planner but I will still keep on trying. I made a realization that the failure was not because I failed to plan and not because I planned to fail but there was something missing and I have to find out what it was. I learned from that experience and I should do the right thing next time.

Going back to the question, I need to identify the causes of frustrations not the frustrations itself. Similar to my experience, IS professionals fail to have a good plan. It might be because they are only focusing on one factor and others are taken for granted. Since we are dealing with information systems, that is why IS planning requires profound analysis and should consider all factors and all the necessary things that would contribute to the improvement. IS professionals may get tired of the unending revisions of IS plan, they should never ignore themselves be dominated by the feeling instead they should keep on working and let the perseverance power over.

My second idea on frequently experienced causes of frustration in IS professionals and users while working on an IS plan is the lack of support from the management or from the personnel. Without the support, the IS professionals efforts would end up in frustration.

New technologies are emerging and old ones are outdated. Many major technologies can have a life expectancy of less than five years. These pressures have resulted in a drive for new approaches to planning and managing information technology (IT) services. That is why many of the organizations right now are having a greater investment in IT and information systems (IS). This is now the moment that organizations would try to hire IS professionals to have analysis and improvement on their information systems to help them compete in the market.

Design systems by IS professionals could also frustrate users in the workplace. Users find it hard to understand and use the implemented system. This frustration can affect workplace productivity, user mood, and users’ interactions with other co-workers. It also can affect their emotional state. These frustrating experiences also harm organizations by undermining productivity, lowering quality, and raising stress levels. Improving user interface design is one clear opportunity and it would benefit many users. To build better interfaces, more user involvement is needed in the interface design process. Designers should follow the interface guidelines that exist. User training will also help, especially if it addresses problem solving strategies that will help build self-efficacy. Even small changes in the interface can make a big impact on user satisfaction. IS professionals should also be better situated as the intermediary and be able to get better information between users and vendors when understanding frustration in the workplace.

Frustration is a natural feeling after all. Even non IS professionals experience being frustrated. It happens all the time when we fail to take the action and/or fail to attain our goals. Our response to it should be adaptive. Adaptive responses are constructive and are implemented to solve the problem that is blocking goal attainment. They may include preemptive efforts to avoid the problem, or once the problem is encountered, problem solving strategies to overcome or circumvent the problem.